Cancellation Policy

At Sapcivil, we understand that sometimes plans change. This policy explains your right to cancel an order and how to do so.

1. Cancelling Before Dispatch
You may cancel your order at any time before it has been processed and dispatched.

To request a cancellation, please contact us immediately at yodazn0@gmail.com or call +61 3 6229 5033.

If your order has not yet been shipped, we will cancel it and issue a full refund to your original payment method.

2. Cancelling After Dispatch
If your order has already been dispatched, you may still cancel by refusing delivery or by returning the order within 14 calendar days of receipt, in line with our Refund & Return Policy.

In this case, the item must be unused, in its original packaging, and in resalable condition.

3. Non-Cancellable Items
Custom-made, personalised, or made-to-order products cannot be cancelled once production has started, unless faulty or not as described.

Clearance or final-sale items are also non-cancellable unless defective.

4. Refunds
Once your cancellation request has been processed, any applicable refunds will be issued to your original payment method within 5–10 business days.

Delivery fees are non-refundable if the item has already been shipped, unless it was faulty or incorrect.

5. How to Request a Cancellation
To cancel your order, please contact us as soon as possible:

Sapcivil
104 Scotland St, Bundaberg East QLD 4670، Australia
Phone: +61 3 6229 5033
Email: yodazn0@gmail.com
Website: https://sapcivil.shop/